Leo M. Renaghan: search on Z-Library

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1

Integrating customer relationship management and revenue management: A hotel perspective

Noone, Breffni M, Kimes, Sheryl E, Renaghan, Leo M

Journal:

Journal of Revenue and Pricing Management

Year:

2003

Language:

english

File:

PDF, 145 KB

english, 2003

2

How hotel attributes deliver the promised benefits: Guests' perspectives on the lodging industry's functional best practices (part II)

Laurette Dubé, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1999

Language:

english

File:

PDF, 776 KB

english, 1999

3

Measuring customer satisfaction for strategic management

Laurette Dubé, Leo M. Renaghan, Jane M. Miller

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1994

Language:

english

File:

PDF, 652 KB

english, 1994

4

Building customer loyalty: Guests' perspectives on the lodging industry's functional best practices (part I)

Laurette Dubé, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1999

Language:

english

File:

PDF, 1.01 MB

english, 1999

5

A look at the industry's overall best-practice champions

Laurette Dubé, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1999

Language:

english

File:

PDF, 1.19 MB

english, 1999

6

Sustaining advantage competitive: Lodging-industry best practices

Laurette Dubé, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1999

Language:

english

File:

PDF, 804 KB

english, 1999

7

Surprisingly simple routes to the top Leaders' perspectives on the success of the lodging industry's overall best-practice champions

Laurette Dubé, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1999

Language:

english

File:

PDF, 897 KB

english, 1999

8

ADAPTING THE QFD APPROACH TO EXTENDED SERVICE TRANSACTIONS

Laurette Dubé Michael, D. Johnson, Leo Mark Renaghan

Journal:

Production and Operations Management

Year:

1999

Language:

english

File:

PDF, 598 KB

english, 1999

9

Southeast Asia: A new model for hotel development

Heather A. Saunders, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1992

File:

PDF, 784 KB

1992

10

Graduate-level education: A survey of stakeholders

Cathy A. Enz, Leo M. Renaghan, A.Neal Geller

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1993

Language:

english

File:

PDF, 750 KB

english, 1993

11

Creating visible customer value: How customers view best-practice champions

Laurette Dubé, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2000

Language:

english

File:

PDF, 993 KB

english, 2000

12

Marketing your hotel to and through intermediaries: An overlooked best practice

Laurette Dubé, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2000

Language:

english

File:

PDF, 1.07 MB

english, 2000

13

Managing for excellence

Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, Judy A. Siguaw

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2000

Language:

english

File:

PDF, 1005 KB

english, 2000

14

Best practices in the U.S. lodging industry: Overview, methods, and champions

Laurette Dubé, Cathy A. Enz, Leo M. Renaghan, Judy Siguaw

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1999

Language:

english

File:

PDF, 2.19 MB

english, 1999

15

Hotel development in Eastern Germany: Opportunities and obstacles

Jeffrey F. Scott, Leo M. Renaghan

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

1991

Language:

english

File:

PDF, 1.00 MB

english, 1991

16

Environment/behavior training for mid‐career tourism professionals

Loukissas, Philippos J., Renaghan, Leo M.

Journal:

Year:

1979

Language:

english

File:

PDF, 311 KB

english, 1979

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